For small law firms
Takes calls 24/7. Asks what a paralegal would ask.
Intake picks up every call your firm cannot get to, whether that is 7:40pm on a Tuesday or two in the morning on a Sunday. It asks your intake questions, all of them, every time, and writes the call up so you can tell in ten seconds whether it is a case you want.
In your inbox by morning
Auto accident, rear-ended this afternoon
- Injury
- Neck stiffness
- Flagged
- Urgent, adjuster called
Hear it work
Hear it take a call, start to finish.
Press play. The write-up on the right is being filled in as he talks, which is what lands in your inbox.
Play the call
0:00 / 0:59
Intake
Good evening, thanks for calling Barrett Law. I'm the firm's assistant, and I'm recording this so an attorney can look it over. Is that okay with you?
Caller
Yeah, uh, that's fine. I, uh... I got rear-ended this afternoon, and I don't, I don't really know what I'm supposed to do here.
Intake
Oh, I'm so sorry. That sounds like a rough afternoon. Let me take down what happened, so an attorney can call you first thing. Were you hurt at all?
Caller
Um... my neck's been stiff ever since it happened. I didn't, uh, I didn't go to the hospital or anything.
Intake
Okay, I've got that down. And was there a police report at the scene?
Caller
Yeah, an officer came out. And, uh, the other guy's insurance already called me, they, they want a statement or something. Should I, um, should I give them one?
Intake
That's a really good question, and it's exactly the kind an attorney should answer, not me. I'm marking this urgent so someone calls you back tonight. Can I grab your number?
Working it out
New caller
No match in your contacts
Matter type
Motor vehicle accident
Practice area
Personal injury, one you take
Injury noted
Neck stiffness, ongoing since impact
No hospital visit
Worth an attorney asking about
Police report
Yes, officer attended the scene
Insurer contact
Other driver's insurer already called him
He asked for legal advice
Not answering it. Handing this to an attorney.
Everything above is in your inbox before you are back at your desk. The last one is the part that matters: it will not answer a legal question, so it stops and hands the call to you.
What it is
A phone assistant that never goes home.
Intake answers your firm's calls when you can't, gathers everything you need to know about the caller, and has the write-up waiting in your inbox by the time you get to it. It sounds like a person. It talks like a person. It works nights, weekends, and the middle of a Tuesday when you are stuck in court.
Between six at night and nine in the morning, your firm is a voicemail greeting.
Illustration, not a real firm
How it works
Three steps. Nothing to learn.
You do not install anything, you do not change your number, and nobody at your firm has to learn a new system. The only thing that changes is that the phone gets answered.
- 01
We forward your phone line
Your number stays the same. Your phone system stays the same. Calls that would have gone to voicemail come to us instead. Setup takes about twenty minutes and we do it with you on the phone.
- 02
It answers and asks the right questions
Not a menu. Not press one for billing. A real conversation, where it asks what happened, when it happened, whether anyone was hurt, and whether they have spoken to another firm. If the caller rambles, it listens. If the caller is upset, it slows down.
- 03
You get a written summary
The write-up lands in your inbox as soon as the call ends. Name, contact details, what happened, dates, and a short plain-English summary at the top so you can decide in ten seconds whether this is a case you want. Calls that come in overnight are waiting for you in the morning.
When it picks up
You decide which calls it takes.
Most firms switch it on for nights and weekends first. A lot of them end up leaving it on all day, because the phone still rings while you are in court.
Nights and weekends
It answers once your office closes. Your working day runs exactly the way it does now.
Only the calls you miss
Your phone rings first. If nobody picks up after a few rings, it answers instead of your voicemail, whatever time it is. This is where most firms land.
Every call
It answers everything and becomes your front desk. Firms with nobody at reception run it this way.
What it won't do
The limits are the point.
Plenty of people will sell you a robot that answers your phone. Here is what actually matters, and it is the reason we built this the way we did.
It never gives legal advice
Not trained to avoid it. Not allowed to. It will not tell a caller they have a case, what a case is worth, or what to do next. It gathers facts and it stops. You give the advice, because you are the lawyer and that is the law.
It never says a date or a dollar amount out loud
If a caller mentions a deadline, it writes that down for you and moves on. It will not read a number back and risk a caller acting on something wrong. This is the most common way phone assistants get their customers in trouble, so we made sure it cannot do it at all.
It knows when to get out of the way
Anything urgent, anything that sounds like a deadline, anything it is unsure about, and the call goes straight to you or to whoever is covering. Every time it passes a call to a person, that gets written down, so you can see what happened and why.
It tells callers what it is
Every call opens by saying it is an assistant and asking permission to record, because in a lot of states that is not optional, and because your clients deserve to know.
At 7:41pm they are sitting in a parking lot with your number on the screen.
Illustration, not a real client
Who it's for
Firms where the phone is the front door.
If your revenue depends on signing the person who calls you, and some of those people are hitting voicemail, this pays for itself quickly.
- Personal injury
- Family law
- Immigration
- Criminal defense
- Estate planning
What changes
Your Monday, minus the voicemail.
You stop starting the week by listening to fourteen voicemails and writing notes on a legal pad.
You stop wondering whether the caller you missed on Friday night went somewhere else, because you can see who called and what they needed.
The calls that were never going to be cases, the wrong numbers and the ones outside your practice area, get sorted out before they reach you.
Pricing
One price a month. You choose when it answers.
You pay one price for the firm, not one per lawyer. What you pay depends on when you want the phone picked up and roughly how many calls that turns out to be. Tell us both on the first call and we will give you the number.
Nights
Your day is covered. Your evenings are not.
It answers
Evenings, weekends, and holidays.
Ask us for the number.
Get pricingOverflow
Where most firms landThe phone still rings while you are in court.
It answers
Any call nobody picks up, whatever the hour.
Ask us for the number.
Get pricingFront desk
There is nobody at reception to pick up.
It answers
Every call that comes in.
Ask us for the number.
Get pricingIn every plan
- A written summary for every caller
- Urgent calls put straight through to whoever is covering
- The full recording and written record of every call
- Setup done with you on the phone
- Wrong numbers and sales calls never count against you
Busy months
Every plan comes with a monthly call allowance set well above what a firm your size normally uses. If you go past it, extra calls cost a small flat rate, and we tell you before that happens rather than after.
No setup fee. Month to month. Move between plans whenever your firm changes.
Questions
The things firms ask us first.
Yes, because it tells them at the start of the call. People are generally fine with it as long as their questions get taken down and somebody real calls them back. Being upfront works better than pretending.
Everything it collects comes to you as a draft to read, not as something sent out in your name. Nothing reaches a client without you. Every call is recorded and written down, so if a question ever comes up about what was said, you have the answer.
It is encrypted, stored in the United States, and never used to train anyone's AI. You can delete any call or any caller's information whenever you want. We will send your IT person or your malpractice carrier a written summary of our security setup if they ask, and they should ask.
No. It sends summaries into the systems most firms already use, and if you would rather just get an email, it does that too.
Yes, and plenty of firms do. You choose: nights and weekends only, any call nobody picks up after a few rings, or every call that comes in. The phone still rings while you are in court or sitting with a client, and the person calling does not know or care that it is two in the afternoon.
It stops and puts the caller through to you, or to whoever is covering. It does not guess, and it does not keep the caller talking to fill time. Every one of those shows up in your call log, along with the reason it stepped aside.
No. It is month to month, and you keep every summary it wrote for you even if you cancel.
Still deciding? The fastest way to know is to hear it take a call.Set that up here.
Get started
Hear it answer your phone.
Tell us where to reach you and we will walk you through a live call, using your practice area and your intake questions. It takes about fifteen minutes.
- A person calls you, not a sales sequence
- Nothing is set up until you say yes
- You can bring your malpractice carrier to the call